Privacy Policy
This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our store. By using our site, you agree to the practices described here.
Information we collect
- Order information: your name, billing and shipping address, email, phone number, and payment details (payment details are handled securely by our payment processor — we never see or store full card numbers).
- Account information: if you create an account or subscription, the details you provide.
- Usage information: device, browser, pages viewed, and how you interact with our site, collected through cookies and similar technologies.
How we use your information
- To process and fulfil your orders, including shipping and confirmations.
- To manage subscriptions, refunds, and customer support.
- To improve our store and show relevant marketing, where you've allowed it.
- To detect and prevent fraud, and to comply with legal obligations.
Sharing your information
We share information only with the service providers who help us run the store — for example our e-commerce platform, payment processor, fulfilment partner, and analytics or advertising tools. We do not sell your personal information. We may disclose information if required by law.
Cookies & tracking
We use cookies to keep your cart working, understand site usage, and measure advertising. You can control cookies through your browser settings; disabling some may affect how the site works.
Data retention
We keep your information for as long as needed to fulfil orders, meet legal and accounting requirements, and resolve disputes.
Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of marketing. To make a request, email hello@vessadaily.com.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.
Damaged or incorrect items
If you receive a damaged or incorrect item, contact us within 30 days of delivery with a photo and we'll send a replacement or issue a refund at no cost to you.
Exceptions
For health and safety reasons we can only offer refunds within the 60-day window. Refunds are issued to the original purchaser and payment method.