Refund & Returns Policy
Our 60-day money-back guarantee
We want you to give the ritual a real chance. That's why every order is backed by a 60-day money-back guarantee. If you're not happy with your purchase for any reason, contact us within 60 days of delivery for a refund — even if the tub is opened. Love it, or your money back.
How to request a refund
Email hello@vessadaily.com with your order number and the reason for your refund. We'll reply within 1 business day with the next steps. You don't need to ship opened product back to us unless we ask.
When you'll get your money
Approved refunds are returned to your original payment method within 5–10 business days. Depending on your bank, it may take a little longer to appear on your statement.
Subscriptions
You can pause, skip, or cancel your subscription anytime from your account — there's no lock-in. To avoid being charged for your next delivery, please make changes before your renewal date. If a subscription order has already shipped, our 60-day guarantee still applies to it.
Damaged or incorrect items
If you receive a damaged or incorrect item, contact us within 30 days of delivery with a photo and we'll send a replacement or issue a refund at no cost to you.
Exceptions
For health and safety reasons we can only offer refunds within the 60-day window. Refunds are issued to the original purchaser and payment method.